Announcements

New updates and improvements to OkayRelax.

  1. While we are a fully remote team and we've all been following standard safety procedures in our personal lives, this Omicron variant hasn't been very kind to us.

    Nearly half of our team is currently COVID positive. At this time, all of them are experiencing mild to moderate symptoms. They are all taking the time needed to recover in their homes and are being remotely monitored by medical doctors.

    The remaining team members are doing their best to keep up with our task load, but delays are expected. We ask for your patience and understanding, and apologize for any inconvenience this may cause. We will be back to normal operating capacity as soon as possible.

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  2. Hi everyone! I hope you've had a fantastic week! This is the OkayRelax development team dropping by with a quick update.

    We have worked hard to update a few more portions of our new theme this week.

    • Those upgrading plans will have a more pleasant experience. No reason to mention it. At all. 😉
    • When viewing your plan details, information will feel more structured and nicer to read through.
    • We have also improved how the task submission process starts out. Picking a virtual assistant or the task pool or the support team will feel more natural now.
    • Those leaving our service can more easily pick from a few pre-written options as to why they are leaving. We've also updated some notices, so they are less confusing. Overall, just because you're leaving doesn't mean we don't miss you already!

    Above all -- we launched a new landing site that feels modern, pleasant to navigate, and more joyful all around. Still more updates to come. Have a happy weekend and, as always, relax -- we've got you covered. 😊

  3. Under the weather

    Announcement

    Our task system has been a bit under the weather recently. We have been hard at work debugging the issue, and are confident a fix will be shipped soon.

    We are sorry for any inconvenience you are facing at this time, and cannot imagine the difficulty you are facing without your VA available to you at certain times of the day.

    A follow-up announcement will be made right here once the fix is live.

  4. A few small improvements this week! The most prominent one: due date feature which was removed temporarily is now back! You can access it on the create task page.

    Here's a the complete changelog:

    - Sometimes the website would say "Due Date" but no date would be listed. This has been fixed.

    - On the new task page, you now get a uniform datepicker to pick a date.

    - Only VAs can change a due date once set by either party.

    - The "Due Date" field is shown in the "Task Information" sidebar panel - where it belongs. 😊

    - Error alert messages are now uniformly styled, similar to information alert messages.

    - When logged in, clicking the OkayRelax logo will now take you to the tasks page (our new home page!), instead of our landing site.

  5. Changes Made

    1. Giant navigation menu has been placed on a diet. Only the essentials are displayed now to save you time.
    2. Upgrade/Downgrade process has been simplified, under the "Billing" menu.
    3. Cancellation process has been simplified too, but you can ignore that one 😁.
    4. Submit task button moved from the menu to the "My Tasks" page header.
    5. "Task Credits" changed to "Your Subscription" and has a new button to submit a new task.
    6. "Your Subscription" panel stays open on mobile (does not collapse) and tablets so you can always see your task credits and submit a task from anywhere.
    7. We've done some cleanup on the "Task Information" sidebar panel.
    8. When attachment file names are too long, they will not overflow outside of the sidebar panel.

  6. Changes Made:

    1. The header size has been reduced.
    2. Task responses are now sorted oldest to newest.
    3. Task subject is displayed in the header instead of just the side bar.
    4. Task response style has been improved, with a familiar chat-like layout.
    5. Link styling inside of task responses has improved, with an animated underline upon hovering over a link.
    6. You are automatically scrolled to the bottom of the page, to see the latest responses.
    7. Buttons added to the bottom of task view to bring you back to your task list or to scroll up to the top of your task.
    8. Improved reply box style and simplified its design.
    9. Improved star ratings - stars associated with your rating are completely filled.
    10. Removed some sections of the side bar which were not in use.
    11. Due Date field temporarily removed while we resolve some issues with it.
  7. OkayRelax will be closed for the following holidays:

    Eid al-Adha - July 21

    All Souls’ Day - November 2

    Thanksgiving - November 25

    Christmas Eve - December 24

    New Year's Eve - December 31

  8. Changes made:

    1. Announcements icon changed to a megaphone
    2. Announcements icon is now only displayed when you’re logged in
    3. Secondary menu is now only displayed if you’re logged in
    4. Mobile menu improved
    5. Improved “log out” page
  9. OkayRelax's client area had remained mostly unchanged for years, and lets face it - it was ugly. You know it, I know it. Personally, I stuck to sending tasks by email just to avoid looking at the client area.

    Our focus was on essential back-end features over the years and the client-side had been largely neglected until now.

    We've made some minor changes that have greatly improved the look and feel, but there's a lot more to do - so much that the entire system we're currently using will be going in the trash soon, which is why this announcement is marked "part 1". I don't know how many additional parts there will be to this announcement, if any, but know that more changes and details will be coming.

    What we've changed so far:

    1. The home page no longer shows a bunch of irrelevant details. We bring you straight to the tasks list - we know why you're here! 😆
    2. Your assigned assistant and remaining task credits now show at the top of the sidebar.
    3. We've changed the style of the task list to be more readable
    4. We've fixed some UI bugs, like buttons being cut in half, which were especially irritating to me.
    5. We've added additional statuses to tasks to better communicate where we are in the task and we've renamed some of the original statuses to make them more clear. Now you'll very easily see which of your tasks need a response from you, which are awaiting a response from a third-party, etc.
    6. The header now matches the rest of the site, and links that are irrelevant to existing clients are removed.
    7. You won't see a "Login" link in the navigation when you're already logged in.

    Oh, and we have this cool new announcements area, which also allows you to submit your own ideas to improve our service.

    Joseph D., Founder & CEO of OkayRelax

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    Minor improvements to task system UI/UX

    The design could use some modernization and UX improvements, to hold us over until the new system is complete.

    Joseph D.
    Shipped

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