We launched the rollover feature in 2020 to assist our clients better during the height of the pandemic. However, since then, we have found that with dedicated assistants, this feature is not very sustainable. As a single person cannot extend their day beyond 24 hours (really an 8 hour work day), it became difficult for dedicated assistants to keep up with sudden surges of task credit usage from clients that had been inactive for some time.
Please note that our terms of service has always stated that task credits will not rollover, as we were unsure if we'd be able to keep it available long term. We may rework this feature in the future to make it more sustainable, but for now we are ending this feature to focus our efforts on more important improvements to our service, for which there will be further announcements in the near future.
You will have until September 1, 2022 to take advantage of any remaining rollover credits you have.
We appreciate your understanding.